PEOPLE IN THE NEWS

Background

Tyrone (Ty) Parker has held numerous positions in sales and service delivery operations during his 23 years with XEROX CORPORATION. He is currently a Region Vice President for Xerox Services Southeast Region. Prior to October 1st 2006 Ty was Vice President Xerox Lean Six Sigma,for Xerox Services one of the Corporation’s most significant enterprise-wide initiatives. In that role, Ty is a member of the Xerox Services Senior Leadership team. Xerox Services provides technical customer support services as well as outsourced on-site document management and production services for customers across the United States.

Ty received his BS Degree from Johnson C Smith University, and has continued his education at The Columbia University School of Business and numerous other executive development programs during his Xerox career.

Xerox Lean Six Sigma

As Vice President for Xerox Lean Six Sigma, Ty was responsible for the deployment of Lean Six Sigma resources, methods, and tools within the Xerox Services organization. He had to lead a group of 90+ Black Belts who are trained to lead Lean Six Sigma projects in the Xerox Services organization.

Xerox Lean Six Sigma’s primary business objective is to reduce costs and improve revenue growth. It does this by identifying, prioritizing, and working on projects that range from large enterprise-wide initiatives to smaller, but just a critical, customer account focused improvement projects. By definition, “Lean” reduces the cycle time of services and support delivery, while “Six Sigma” reduces the output variability, which means the customer will receive a consistent level of high quality service and support. By knowing which projects are most important to the attainment of strategic and tactical goals, Ty aligns his Black Belt resources to projects that meet the business needs.

There are over 100 active improvement projects going on at any one time. The value of a project’s benefit has ranged upward to $5M in net profit. To achieve the desired financial results, requires a highly trained and dedicated team of Black Belts. Ty’s role included the management of the XS Black Belt candidate certification process. All Black Belt candidates must complete five weeks of training including a final exam, complete two projects, achieve specified financial goals, and demonstrate the capability to use over 25 different analytical tools or activities. Maintaining the competency level is a major challenge, since Certified Black Belts generally re-enter the business after 2-3 years.

On the topic of defining leadership characteristics that are imperative to move this company or your organization from good to great, Ty nets it out to five key attributes: Drive, Agility, Business Acumen, Collaboration, and Development Focus.

Moving Forward

Effective October 1st Ty Parker was promoted into one of the seven Region Vice Presidents assignments in the US for Xerox Services reporting to Mark Menard. Ty will have responsibility for Xerox’s Technical Service, Managed Services and Professional Services business in the Southeast Region, which spans from Maryland down through Florida and also including Puerto Rico. He brings to this job assignment an abundance of knowledge and experience. This coupled with his most recent successful leadership as Vice President Xerox Services Lean Six Sigma will enable him to be a strong force in helping to lead the way to growth and success for Xerox Services.

Tyrone (Ty) Parker has held numerous positions in sales and service delivery operations during his 23 years with XEROX CORPORATION. He is currently a Region Vice President for Xerox Services Southeast Region. Prior to October 1st 2006 Ty was Vice President Xerox Lean Six Sigma,for Xerox Services one of the Corporation’s most significant enterprise-wide initiatives. In that role, Ty is a member of the Xerox Services Senior Leadership team. Xerox Services provides technical customer support services as well as outsourced on-site document management and production services for customers across the United States.

Ty received his BS Degree from Johnson C Smith University, and has continued his education at The Columbia University School of Business and numerous other executive development programs during his Xerox career.

Xerox Lean Six Sigma
As Vice President for Xerox Lean Six Sigma, Ty was responsible for the deployment of Lean Six Sigma resources, methods, and tools within the Xerox Services organization. He had to lead a group of 90+ Black Belts who are trained to lead Lean Six Sigma projects in the Xerox Services organization.

Xerox Lean Six Sigma’s primary business objective is to reduce costs and improve revenue growth. It does this by identifying, prioritizing, and working on projects that range from large enterprise-wide initiatives to smaller, but just a critical, customer account focused improvement projects. By definition, “Lean” reduces the cycle time of services and support delivery, while “Six Sigma” reduces the output variability, which means the customer will receive a consistent level of high quality service and support. By knowing which projects are most important to the attainment of strategic and tactical goals, Ty aligns his Black Belt resources to projects that meet the business needs.

There are over 100 active improvement projects going on at any one time. The value of a project’s benefit has ranged upward to $5M in net profit. To achieve the desired financial results, requires a highly trained and dedicated team of Black Belts. Ty’s role included the management of the XS Black Belt candidate certification process. All Black Belt candidates must complete five weeks of training including a final exam, complete two projects, achieve specified financial goals, and demonstrate the capability to use over 25 different analytical tools or activities. Maintaining the competency level is a major challenge, since Certified Black Belts generally re-enter the business after 2-3 years.

On the topic of defining leadership characteristics that are imperative to move this company or your organization from good to great, Ty nets it out to five key attributes: Drive, Agility, Business Acumen, Collaboration, and Development Focus.

Moving Forward

Effective October 1st Ty Parker was promoted into one of the seven Region Vice Presidents assignments in the US for Xerox Services reporting to Mark Menard. Ty will have responsibility for Xerox’s Technical Service, Managed Services and Professional Services business in the Southeast Region, which spans from Maryland down through Florida and also including Puerto Rico. He brings to this job assignment an abundance of knowledge and experience. This coupled with his most recent successful leadership as Vice President Xerox Services Lean Six Sigma will enable him to be a strong force in helping to lead the way to growth and success for Xerox Services.